The Bridal World Guarantee
Order Cancellations: Orders must with NO EXCEPTIONS be cancelled within 24 hours of placing the order.
Special Occasion Dresses, Mother of the Bride,, Bridesmaid, Prom & Evening, or Special Made Dresses are final. NO REFUNDS! NO EXCHANGES! NO EXCEPTIONS!
For all Sweetheart Gowns bridal gowns, EXCHANGES ONLY! NO REFUNDS!
Your satisfaction is guaranteed or we cheerfully exchange your purchase for other merchandise available at this web site when you ship your purchase back to us following the simple direction below. All you pay is return shipping plus a restocking fee.
Restocking fee schedule:
$35 for wedding gowns
$15 for flowergirl dresses
$10 for veils
$1 for gloves
Directions for returning merchandise for exchange:
- Within seven days of your purchase's arrival call our office at 866.594.9010 to speak to one of our customer service representatives.
- Tell them the reason for your return.
- Mail the merchandise to: 2473 Grand Avenue, Baldwin, NY 11510.